Zoom-Zoom Experience

Customer Testimonials

December 12 2008, Alastair
I had not made an appointment - my tire was losing air. It was late in the day but the service people went out of their way to fit me in and dealt with the problem quickly. Thanks to everyone who took care that I got the problem fixed-my valve was leaking.

December 10, 2008, Virginia
I was very pleased that Danny managed to find snow tires for my new Mazda and that they were waiting for me on my arrival at my first check-up appointment. The servicing was done well and it was ready on time. I am pleased to have bought my new car at your dealership and very pleased thus far with your service group.

December 15, 2008 Chris
When I called to check on the status of my vehicle later in the day the call was indeed answered in a timely and professional manner. I also received excellent advice on winter tires from Bill Kew, and ended up buying a set that day - which he had put on and balanced while I waited. The scheduled inspection found a problem with my rear shock and parts were ordered immediately to be installed upon arrival, all under warranty with no questions asked. All in all, an excellent service visit.

December 17, 2008, Gerry
Tony & JP: (hey, your email claims "JP Kovac, the General Manager and myself will review your survey results" so I hope that happens with this one!) You and your staff are great! Garfield took great care in getting my service done. I was in on Tuesday for Snow Tires, yet they hadn't come in Monday night. Rather than drive away disappointed, it was "leave the vehicle anyway, if they come in, we'll get it done". Well, the tires and rims came in, and it got done. No need for a return visit. And then "above and beyond time struck"! I'm picking up my vehicle Tuesday evening, eager to get to see my son at his karate class. Garfield drives my van out. AND HEARS A SOUND HE DOESN'T LIKE! Rather than give me my van, he gets a tech to test drive it right there. Up on the hoist it goes, and fixed in 30-35 minutes. Sure I missed my son's class. But I didn't go home with a vehicle making a strange sound. (That can be scary: Is it safe? Is it expensive? Is it something the service guys goofed? Is it something new?) Which meant I would have had to bring it back. NOPE. NONE OF THAT happened to me. Garfield, and your techs, TOOK CARE OF ME! THAT means A LOT! It would have been easy to shrug it off, rationalizing with "the customer's in a hurry. get him on his way. He'll call back". No. He explained his concern, convinced me it needed to be looked at, and to wait to see what they found! THAT? THAT is customer service! So tell all your crew, Garfield especially "Good Job! Well Done! Keep it up!" I assure you, customer service like that is what brings me back, time and time again! And Mr Kovacs? I hope you add your voice to Tony's, and perhaps also the phrase "and here's your Christmas bonus guys, it's been well earned!" Merry Christmas, see you at Spring Service time! Gerry, proud and happy owner of a 2000 Mazda MPV.

March 03, 2010, Keith
I purchased a 2004 Mazda 3GT in 2007 from Mazda of Toronto. The vehicle has about 65,000 km on it and was in good condition with no signs of rust. A while back, I noticed rust forming just above the doors on the B pillars of the passenger side. This same rusting appeared on the drivers' doors sometime later. Not being particularly pleased with my buying experience at Mazda of Toronto, I had been taking my car to Gyro Mazda for some minor service. I brought the car in and the service manager, Jerry Meneray, had a look at the rusting and said he would submit the information to Mazda Canada for review. As promised, he contacted me a short time later and told me that Mazda would repair the problem under warranty. I can't tell you how surprised I was! The car was clearly well outside the usual warranty. The car was with Gyro for a couple of weeks and the B pillars on the rear doors were replaced as well as the front door shells. Work done by the body shop was top-notch and my car was returned clean.

In a market that provides many alternatives to car purchases, it's service that will differentiate one dealer from another. Mazda Canada and Gyro Mazda have clearly shown their commitment to the customer and I will certainly look at Mazda for my next car and have already been recommending Mazda and Gyro to my friends and associates.

March 22, 2010, Samantha
It was my first time dealing with Renee as an Adviser. She is most helpful and professional - like the other Service Advisers. She is positive and has a willing nature to serve customers. I am a second-time owner of Mazda vehicles and also have always had service done here. I keep coming back, so obviously I am MOST pleased with the service that I receive from GYRO Mazda. Well done to the Dealership!!!