Zoom-Zoom Experience

Customer Testimonials

December 12 2008, Alastair
I had not made an appointment - my tire was losing air. It was late in the day but the service people went out of their way to fit me in and dealt with the problem quickly. Thanks to everyone who took care that I got the problem fixed-my valve was leaking.

December 10, 2008, Virginia
I was very pleased that Danny managed to find snow tires for my new Mazda and that they were waiting for me on my arrival at my first check-up appointment. The servicing was done well and it was ready on time. I am pleased to have bought my new car at your dealership and very pleased thus far with your service group.

December 15, 2008 Chris
When I called to check on the status of my vehicle later in the day the call was indeed answered in a timely and professional manner. I also received excellent advice on winter tires from Bill Kew, and ended up buying a set that day - which he had put on and balanced while I waited. The scheduled inspection found a problem with my rear shock and parts were ordered immediately to be installed upon arrival, all under warranty with no questions asked. All in all, an excellent service visit.

December 17, 2008, Gerry
Tony & JP: (hey, your email claims "JP Kovac, the General Manager and myself will review your survey results" so I hope that happens with this one!) You and your staff are great! Garfield took great care in getting my service done. I was in on Tuesday for Snow Tires, yet they hadn't come in Monday night. Rather than drive away disappointed, it was "leave the vehicle anyway, if they come in, we'll get it done". Well, the tires and rims came in, and it got done. No need for a return visit. And then "above and beyond time struck"! I'm picking up my vehicle Tuesday evening, eager to get to see my son at his karate class. Garfield drives my van out. AND HEARS A SOUND HE DOESN'T LIKE! Rather than give me my van, he gets a tech to test drive it right there. Up on the hoist it goes, and fixed in 30-35 minutes. Sure I missed my son's class. But I didn't go home with a vehicle making a strange sound. (That can be scary: Is it safe? Is it expensive? Is it something the service guys goofed? Is it something new?) Which meant I would have had to bring it back. NOPE. NONE OF THAT happened to me. Garfield, and your techs, TOOK CARE OF ME! THAT means A LOT! It would have been easy to shrug it off, rationalizing with "the customer's in a hurry. get him on his way. He'll call back". No. He explained his concern, convinced me it needed to be looked at, and to wait to see what they found! THAT? THAT is customer service! So tell all your crew, Garfield especially "Good Job! Well Done! Keep it up!" I assure you, customer service like that is what brings me back, time and time again! And Mr Kovacs? I hope you add your voice to Tony's, and perhaps also the phrase "and here's your Christmas bonus guys, it's been well earned!" Merry Christmas, see you at Spring Service time! Gerry, proud and happy owner of a 2000 Mazda MPV.