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Service Advisor

Gyro Mazda is looking for an Automotive Service Advisor to join our very busy and growing service team. Work with one of the leading automotive manufacturers in the world!

Based in Toronto, ON, Gyro Mazda is a member of a family-owned and operated well-respected automotive group that includes two dealerships in Toronto. We have been in business for over 50 years, and are centrally located to accommodate customers and staff coming from all directions.

POSITION:
To ensure optimum customer service, we’re hiring a Service Advisor to work one-on-one with our clients. Your job will consist of assisting clients with repairs and service of their vehicles within an expected length of time and at an expected cost. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

RESPONSIBILITIES & DUTIES:
* Document vehicle problems by listening to customers describe them and by asking probing questions.
* Maintain extensive contact with customers, and explain the recommended maintenance and required repairs.
* Offer additional maintenance and repair services to customers when appropriate.
* Should be capable of working independently, managing his or her time and work flow.

QUALIFICATIONS & SKILLS:
* Ability to communicate with customers with courtesy and efficiency.
* Knowledge of appropriate telephone and e-mail techniques.
* Ability to answer customers’ questions.
* Ability to multitask.
* Ability to communicate effectively.
* Ability to encourage vehicle service/maintenance and problem prevention with customers.
* Knowledge of automotive systems and ability to explain systems and repairs to customers of varying levels of technical understanding.
* Ability to properly evaluate and document customer concerns on customer service orders.
* Knowledge of warranty and service/insurance policies.
* Ability to readily work with numbers, mathematics, high-dollar amounts.
* Ability to estimate time of service or repair job for purposes of efficient scheduling.

BENEFITS:
* Group Benefits Program
* Competitive compensation package
* Ongoing training initiatives
* Positive team atmosphere
* Opportunity for growth within our organization

With over 80 talented employees working in our dealership group, Gyro Mazda is committed to hiring and retaining the very best. Start your career with us today! Email your resume and cover letter to tbennett@gyrogroup.ca.

We thank all candidates for their interest however, only individuals selected for an interview will be contacted.

Licensed Automotive Technician

Gyro Hyundai is looking for a Licensed Automotive Technician to join our very busy and growing service team. Work with one of the leading automotive manufacturers in the world!

Based in Toronto, ON, Gyro Hyundai is a member of a family-owned and operated well-respected automotive group that includes two dealerships in Toronto. We have been in business for over 50 years, and are centrally located to accommodate customers and staff coming from all directions.

POSITION:

The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill Hyundai brand loyalty and ensure a positive customer service experience.

The Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.

A Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership, as well as contributes to the coaching and development of Apprentices and Lube Technicians.

QUALIFICATIONS & SKILLS:

* High school diploma/GED required
* Valid mechanic licence
* Valid Ontario drivers licence (G or G2)

BENEFITS:

* Group Benefits Program
* Competitive compensation package
* Ongoing training initiatives
* Positive team atmosphere
* Opportunity for growth within our organization

With over 80 talented employees working in our dealership group, Gyro Hyundai is committed to hiring and retaining the very best. Start your career with us today! Email your resume and cover letter to tbennett@gyrogroup.ca.

We thank all candidates for their interest however, only individuals selected for an interview will be contacted.

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